Frequently Asked Questions
Everything shopkeepers actually ask us, answered plainly, organized by category.
Pricing & Price-Lock
Is Vanij free?
Yes. Every install starts with a 15 day full feature trial. After that, the Free plan continues forever: unlimited basic (parcha) billing and udhaar khata, with a small "Created with Vanij" line on your documents. Your data is never limited or locked, and export is always free.
How much does Vanij cost?
One all inclusive plan, three ways to pay it: Monthly at ₹299, Yearly at ₹2,999, or Lifetime at ₹9,999 (current prices, GST inclusive). Every feature is in every option; nothing is held back for a higher tier.
What is the price-lock promise?
The price you join at is your price for life, recorded permanently with your license. Public prices rise in batches as more shopkeepers join; yours never does, on renewal or on upgrade.
Is there a trial?
Yes, every new install gets a full 15 day trial with every feature unlocked, no payment needed. After the trial ends you keep a genuinely usable Free plan forever, and your first paid purchase also carries a 30 day no questions money back guarantee.
What happens to my data or access if I don't renew?
Nothing is ever deleted or locked. If a paid plan lapses, Vanij simply steps down to the Free plan (parcha billing and udhaar khata keep working), and exporting your data stays free at every plan, always.
Can I switch from Monthly to Yearly or Lifetime later?
Yes. Your new plan starts right away, and it's priced off the same locked tranche you originally joined at, never today's live price.
Do the prices include GST?
Yes, every price shown is GST inclusive, and a proper tax invoice is emailed to you for every purchase.
Will my price go up when new users join at a higher tier?
No. New pricing tiers only apply to new customers joining after that point. Your own price is locked the moment you first pay, and stays that way for every renewal from then on.
Data Swaraj & Privacy
Where is my business data stored?
On YOUR phone, backed up to YOUR own Google Drive. Vanij has no company server that stores your invoices or customer list; this is what we call Data Swaraj (data freedom).
Does Vanij work without internet?
Completely. Billing, udhaar khata, everything works with zero internet connection. Internet is only ever needed for Google Drive backup, license activation, and support chat.
Does Vanij sell or share my business data?
No. We technically cannot see your business even if we wanted to: your invoices and customer list live only on your phone and your own Drive, never on a Vanij server.
What data does Vanij actually collect?
Very little, and never your business records. Account details needed to run your license (your Gmail address) and basic app diagnostics if you turn on Debug Mode to help support troubleshoot a specific issue. See our Privacy Policy for the complete list.
Can Vanij's own team see my invoices or customer list?
No. There is no dashboard, database, or server on our side that holds your business data at all, so there is nothing for our team to look at even during a support conversation, unless you choose to share a screenshot yourself.
Is my data safe if my phone is lost or stolen?
Yes, as long as Google Drive backup is turned on (it connects automatically when you sign in). Sign in with the same Google account on a new phone, and your business data, backup, and license all come back, with a preview before anything is restored.
How do I back up my data?
Backup to your own Google Drive happens automatically once you are signed in, plus an offline .bak file is kept on your phone too. You can also trigger a manual backup any time from Settings.
GST & Compliance
I don't have a GST number, can I use Vanij?
Absolutely. Choose Simple Mode at setup for clean, non-GST parcha bills with zero tax jargon. Register for GST later? Switch modes in one tap and nothing you've already billed is lost.
I'm a Composition dealer, is Vanij supported?
Yes. Vanij prints the legally correct Bill of Supply for Composition dealers, with the mandatory declaration text included automatically; no separate setup needed.
What about returns and corrections (Credit Notes)?
Handled the legally proper way: a real Credit Note that references the original bill, restores your stock, and adjusts the customer's khata. Saved bills themselves can never be edited, which keeps your books audit-proof.
Does Vanij support e-invoicing (IRN)?
Not yet, it's on our roadmap. If your turnover is above the government's e-invoicing threshold, generate your IRN through the official portal for now, and check with your tax advisor.
Does Vanij calculate CGST/SGST vs IGST automatically?
Yes. Vanij compares your firm's registered state against the customer's place of supply and applies CGST plus SGST, or IGST, automatically; you never calculate this by hand.
Can I switch from Simple Mode to GST Mode later without losing data?
Yes, one tap upgrades Simple Mode to GST Mode at any time, and every customer, product, and past bill stays exactly as it was.
Does Vanij generate a GSTR-1 export for my CA?
Yes, Reports includes a GSTR-1 CSV export (HSN Summary, B2B and B2CS) built to the standard GSTN column layout and tested end to end on a real device, so handing off your monthly filing takes one export, not a manual rebuild.
What's the difference between a Tax Invoice, Bill of Supply and Simple Bill?
A Tax Invoice is for GST Regular dealers and shows CGST/SGST or IGST. A Bill of Supply is what Composition dealers issue instead, with no tax shown, plus the required declaration. A Simple Bill is for shops with no GST number at all, a clean parcha with no tax fields. Vanij picks the right one automatically once your Business Profile is set up.
Features & Billing
What is Vanij?
Vanij is a billing and GST invoicing app for small and medium businesses in India, made by EWUS Technologies. It runs on Android and works offline: your customers, products, invoices and udhaar khata are stored on your own phone rather than on a company server, and backups go to your own Google Drive. It handles both GST tax invoices and plain non-GST parcha billing, and includes stock tracking and reports.
Can I print on a thermal printer?
Yes, choose a 2 inch or 3 inch receipt layout in Settings and your bill prints as a proper thermal sized PDF, alongside the usual A4/A5 PDFs and one tap WhatsApp sharing. It hands off to whichever printer app or Bluetooth/USB print service you already use on your phone; there's no separate in-app printer driver to set up.
Can staff use it without seeing profits (Staff Mode)?
Yes. Staff Mode is PIN protected: staff can create bills and record payments, while purchase price, margin, reports, and settings all stay hidden from them.
Can I track udhaar (credit) and send payment reminders?
Yes, every credit bill posts to that customer's ledger automatically, and you can send a polite WhatsApp or SMS reminder in one tap, or share a full Statement of Account as a PDF.
Does Vanij manage stock and low-stock alerts?
Yes, stock reduces on every sale and increases on every purchase automatically, with low-stock alerts built in. Near-expiry alerts, batch tracking and barcode scanning are built too and going through their final round of real-device testing.
Can I create Quotations, Delivery Challans and Purchase Bills too?
They're built and in final testing: Quotations, Proforma Invoices and Delivery Challans, plus Purchase Bills, Purchase Orders, suppliers, expenses and a simple cashbook. We hold off calling a feature "live" until it's passed the same real-device testing every feature on this page already has, so expect these very soon rather than today.
How fast can I actually create a bill?
A few taps is all it takes for a routine sale, and Counter Mode is built specifically to hit that speed, even for a one time item that isn't in your product list yet.
Does Vanij work for non-GST shops too (Simple Mode)?
Yes, Simple Mode is a full, first-class way to run Vanij, not a stripped-down version. It gives you clean parcha billing and udhaar khata with no tax jargon at all, for as long as you need it.
How is Vanij different from other billing apps?
Two things most other billing apps don't do: your price locks for life the day you join, it never rises on renewal or upgrade, and your business data lives on your own phone and your own Google Drive, not on a company server. You get the same GST billing, udhaar khata, and reports either way, just without handing over your data or your price.
License & Devices
What if I lose or change my phone?
Sign in with the same Google account on the new phone and restore. Your backup and your license both come back together, with a preview before anything is applied.
Can one license run 2 businesses?
That's the plan: up to 2 separate business profiles on a single license, each with its own fully separated books and its own invoice numbering series. The feature is built and going through real-device testing before we call it fully live, so expect it very soon.
How do I recover my license if I reinstall the app?
Your license is saved in three places (on the app itself, inside your on-device backup file, and in your Drive backup folder), so simply signing back in with the same Google account and restoring brings it back automatically.
My license is tied to my Google account, not one device, what happens on a new phone?
There is no device limit built into how the license itself works. It follows your Google account, so moving to a new phone is a normal sign-in-and-restore, not a re-purchase.
After a Lifetime purchase, is there really no renewal, ever?
Correct, a Lifetime purchase is a one time payment with no renewal, ever, and every future feature Vanij ships is included for you automatically, at no extra cost.
Is there a limit on customers, products or bills I can create?
No artificial limit on any plan, including Free. "Sabko sab kuch" (everything for everyone) means no feature or capacity is ever held back as a paid add-on.
Support & Refunds
What is your refund policy?
A 30 day no questions asked money back guarantee on your first purchase. Email support@vanijbill.com and refunds are processed within 7 working days.
How do I delete my account and data?
For business data, go to Settings and choose Delete All Data, which also clears your Drive backup. For account records, use in-app deletion or the Delete Account page; account record deletion completes within 30 days.
How do I get help if something goes wrong?
The in-app Vanij Assistant answers instantly and walks you through troubleshooting step by step. If it genuinely can't resolve something, it raises a support ticket for you automatically, no forms to fill in.
Is there a real person, or is it only a chatbot?
Both. The Assistant handles most questions and troubleshooting itself, and any issue it can't resolve becomes a real support ticket that a person answers, usually within 24 to 48 hours.
If the app crashes or has a bug, will I lose my data?
No, your business data lives in a local database on your phone plus your Drive backup, completely separate from the app process itself, so a crash doesn't touch your saved bills, customers, or products.
How quickly will my support ticket be answered?
Our target is 24 to 48 hours, and every ticket already carries your device and app version details automatically, so there's no back and forth just to describe the problem.
Languages
Which languages does Vanij support?
English at launch, with Hinglish and Hindi arriving this festive season, and more Indian languages after that. Every language is free on your plan, always.
Is Vanij available in Hindi?
Not yet at launch; Vanij ships in English first, with Hindi (and Hinglish) planned for this festive season.
Can I use Vanij if I'm not comfortable reading English?
At launch, the app itself is in English, but the in-app Vanij Assistant can already reply in Hindi and other Indian languages if you type or ask in that language, so day to day help doesn't have to be in English.
Will voice support be available in Hindi?
Voice support is planned for the Vanij Assistant, starting with English and Hindi, but it isn't live yet; today the Assistant works via typed chat. We'll update this page once a firm date is set.
Does the printed invoice PDF support Hindi text?
The invoice PDF already renders the rupee symbol (₹) correctly using a bundled font, tested and confirmed. Full Hindi (Devanagari) text on the invoice itself is coming with the Hindi language update, not guaranteed yet on today's build.
Do I have to pay extra for more languages later?
No. "Sabko sab kuch": every language Vanij ever adds is included free on your existing plan, old or new, at no extra cost, ever.